Quick help
Where is my order?
Use the tracking link in your shipping confirmation email. Tracking can take 24–48 hours to update after dispatch.
If the expected delivery window has passed, email us with your order number so we can investigate.
Delivery times and shipping costs
Delivery time and shipping costs are shown at checkout for your destination. Some products may arrive separately when they are shipped from different fulfilment locations.
I want to change or cancel an order
Contact us as quickly as possible. We cannot guarantee a change or cancellation once processing or shipping has started.
Return or refund
Send us your order number and the product you would like to return. Please wait for our return instructions before sending anything back.
Damaged, incorrect or missing product
Email us your order number, a short description and clear photos of the product and packaging. Our team will review the situation and offer the appropriate solution.
Product information
Check the product page first for specifications, sizes, colours and included items. If something is unclear, send us the product link and your question.
Still need help?
Email support@exclusivestuff.store or call +31 (0)20 333 0010. Include your order number when your question concerns an order.
For your security, never send passwords, full payment-card details or verification codes.
