EXCLUSIVE STUFF

Return & Refund Policy

Clear information about returns, refunds and your rights as a customer.

Return & Refund Policy

Last updated: August 2026

Thank you for shopping at Exclusive Stuff. This policy explains your statutory withdrawal rights and our additional return conditions.

1. Statutory right of withdrawal

If you are a consumer in the European Union, you generally have 14 days after receiving your order to withdraw from the purchase without giving a reason. Notify us before this period expires. After notifying us, return the product within 14 days.

2. Extended 30-day return period

In addition to the statutory withdrawal period, Exclusive Stuff offers a total return period of 30 days after receipt, subject to this policy. This additional period does not restrict any statutory consumer rights.

3. Return conditions

Provide your order number or other proof of purchase.
Handle and inspect the product only as you would reasonably be allowed to do in a physical shop.
Return the product with its accessories, manuals and original packaging where reasonably possible.
You may be responsible for diminished value caused by handling beyond what is necessary to establish the product’s nature, characteristics and operation.

4. Exceptions

The right of withdrawal may be excluded where legally permitted, including for personalised products, perishable goods, and sealed products that cannot be returned for health-protection or hygiene reasons after the seal has been broken. A beauty or personal-care product is not automatically excluded merely because ordinary packaging has been opened.

5. Damaged, defective or incorrect products

If a product is damaged, defective, incomplete, incorrect or does not match its description, contact us as soon as possible. Include your order number, a description and, where relevant, clear photos or video. Your statutory guarantee rights remain fully applicable. Where required, we will provide a suitable solution such as repair, replacement, price reduction or refund without charging you the reasonable return costs.

6. Return shipping

The direct cost of an ordinary return due to withdrawal or change of mind is paid by the customer, unless we have agreed otherwise. If the return results from an incorrect, damaged or defective delivery, Exclusive Stuff covers the reasonable return cost.

Contact us before returning a product and follow the return instructions we provide. Do not send return parcels to our post-office box. We recommend tracked shipping and retaining proof of postage.

7. Refunds

We refund no later than 14 days after receiving your withdrawal notice. We may wait until we receive the product or until you provide proof of return, whichever occurs first.

For a full withdrawal, we refund the purchase price and the cost of our least expensive standard delivery option. Any additional cost for an upgraded delivery method is not refunded. For a partial return, the original delivery charge does not have to be refunded.

Refunds are made using the original payment method unless you expressly agree to another method. Your bank or payment provider may need several business days to display the refund.

8. Exchanges and cancellations

We do not currently offer direct exchanges. Return an eligible product and place a new order for the alternative item. An order can only be cancelled before it has been processed or shipped; after dispatch, the return rules above apply.